Delayed updates to reports and charts

All data is backfilled

We’re still processing the updates that were delayed during the incident. Reports and charts are catching up gradually, so some accounts will be fully up to date sooner than others. We expect everything to be in sync within about 4 hours. No data has been lost, and you don’t need to do anything. We’ll post another update once processing is complete.

We’ve fixed the cause, and new data is reaching reports and charts again. We’re now processing the updates that were delayed during the incident, so recent changes will appear gradually. For large accounts this may take a little longer. No data has been lost, and you don’t need to do anything. We’ll mark this incident as resolved once all reports are fully up to date.

We’re investigating a delay in updates to reports, charts and exports, including MRR, MRR Movements and Net MRR Movements. Their drill-downs and filtered customer lists are affected too. Recent subscription changes, such as new business, expansion and churn, may not show up there yet.

No data has been lost. Your billing data is still being imported and processed, and customer profiles show up-to-date information. Only the step that brings processed data into reports is delayed. Once it’s resolved, all reports will be brought up to date without any action from you.

You don’t need to re-import or re-sync your data sources. It won’t speed things up.